Covid 19 Information

As we are now in Tier 4 (from Thursday 31st December) in both Staffordshire & Cheshire East, we are only allowed to operate based on a click & collect & delivery service.

Click & Collect Template:

Name: 

Contact Number:

Order: *insert your order here, including flavours, strengths & amounts if ordering liquids*

Shop: *Alsager or Butt Lane*

Time: *insert preferred collection time here, between 2pm & 6pm*

Payment Method: *Cash, Card or Bank Transfer*

Delivery Template:

Name: 

Contact Number:

Address:

Order: *insert your order here, including flavours, strengths & amounts if ordering liquids*

Delivery Day: *insert what day (including same day if ordering before 5pm) you'd like your order to be delivered*

Payment Method: *Cash, Card or Bank Transfer*

 

Click & Collect operating hours:

Monday - Saturday 2pm - 6pm

Same Day Delivery operating hours:

Monday - Friday 6pm - 7pm

Click & Collect and Delivery contact number:

07310 137619

How it works:

Use the templates above to let us know what you'd like to order via text, Facebook Messenger or on WhatsApp and we will get back to you as quickly as possible to confirm and arrange your collection or delivery. Please only send your order through on one channel to avoid us preparing multiple orders. We will respond to all orders within 1 hour during our current operating hours (2pm - 6pm). If you order before 2pm or after 6pm, we will get back to you by 2pm either that day or the following day if in the evening. 

We are working on 10 minute time slots for collections, so we may not be able to offer the time you specify, but will offer the closest alternatives we have available. 

We will be offering same day evening deliveries for local and surrounding areas to both shops Monday - Friday  (Alsager, Butt Lane, Rode Heath, Church Lawton, Kidsgrove, Talke, Talke Pitts, Scholar Green etc.) If you are outside of these areas, tell us where you are and we'll let you know whether or not we're able to deliver to you. We will be charging £1 for deliveries to cover our fuel costs.

Please try and make your orders via message using the templates above so that we can process your orders as quickly as possible - please only call if you need help with placing your order or something else (ie. you're unsure of what coils you need etc.). If you do call and we don't answer, please leave a voicemail with your name and contact number and we'll call you back as soon as we're free.

You are not allowed to enter our shops (as stated on the .gov website) and all collections must be pre-arranged, we appreciate that this is frustrating but these are the rules laid out that we have to follow to be allowed to continue to trade. So we ask that you please do not turn up without pre-arranging an order, and that you do not try to come into our shops (the doors will be locked between customers, so please knock on if we haven't seen that you've arrived).

Full product lists are on the Hardware & E-Liquid section of this website. If we are out of stock of anything on your order we'll let you know as soon as possible and offer alternatives. 

Payment can be made as normal or by bank transfer for both collection and deliveries. We have portable card machines that we can bring with us when delivering. We will provide the amount and bank details if paying by bank transfer when we confirm your order.

We also have an online store with a much larger range of products available to purchase www.paradoxvapes.shop - orders placed on this website will be posted out through whichever delivery service you choose (free delivery on orders over £50). Orders placed through the online store are not available for click & collect or same day delivery, they come straight from the warehouse so we do not have all products available in store.

Thank you all for your continued support!

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